Attain and Retain Customers
Today’s customers are increasingly demanding and harder to satisfy, expecting organisations to answer every kind of query in a single interaction irrespective of whether they call a Contact Centre, a Sales Advisor or use digital channels such as web chat to communicate with a provider.
“Autonomous customers” are so called because they spurn automatic brand loyalty, looking instead to family, friends and online users to support and inform their purchasing decisions. This new breed of customer uses self-service to stay in control, is less loyal and more difficult to engage.
Back Office systems are an asset for almost any organisation. They make your business run smoother by unifying and protecting your information; automating processes and reports; managing important information through total systems integration; and providing easy views into trends.
Integrate Disparate Systems
Too often NES has seen companies fall into the age-old trap of, at the beginning, purchasing several independent tools which may seem cheaper and more effective than acquiring a fully integrated software solution.
This inevitably creates an environment where your employees cannot collaborate or effectively work together. How do we expect people to talk to each other if our systems don’t?
Whether you are ready for it, or not, the Internet of Things (IoT) is the next frontier in the digital revolution (also known as the Fourth Industrial Revolution). IoT can give your business increased productivity, cut costs, offer new products and services and deploy new business models IF you have the correct partner that has extensive integration experience and skilled employees for your implementation.
Industry 4.0 embraces Mobile Connectivity, AI, Big Data, the Internet of Things (IoT), next-generation robotics, additive manufacturing (three-dimensional printing), blockchain software, wearable technologies and genetic engineering.
During the Industrial age, industry was at the “head” of value chains. Now, however, industrial firms are subordinate to digital firms. The implications are profound. It means that the barriers of entry to small enterprises could well be lowered as the quantum of fixed capital requited of enterprises would go down as they use digital technology, build on digital technology, innovate around digital technology.